When The Restroom Is Not For Customers

While I was waiting for my prescription drugs, scanning the aisles and passing my time, I heard a commotion. I could figure out from the distance that a pharmacist was in a verbal duel with a customer. I walked toward the pharmacy counter and paused at the edge of an aisle, which was a strategic spot where I could do this reporting.

It was windy outside and my drug pick-up still ten minutes away, and since I was in search of a topic to write on, I listened in to the argument.

The pharmacist and the store manager appeared relaxed on the other side of the counter; the lady customer stood across from them, a few feet away from me. Her voice was shaky as she chastised the pharmacist, asking him to be more sensitive, and that Duane Reade’s reputation might be at stake if he failed to tend to its customers.

Fifteen minutes earlier:

The lady wanted to use the restroom. (Having lived in Newport for years, I knew that the restroom in this Duane Reade wasn’t for customers.) When she’d asked the pharmacist if she could use it, he responded in the negative. When she insisted citing abdominal pain, he said he’d check with the store manager. Ten minutes passed before the manager arrived and who replied in the affirmative, giving the lady the keys.

After using the restroom, she came out and began to reason with the pharmacist.fight-breaking-up-stopping-stop-break.png

Still standing at the edge of the aisle, my eyes saw Tylenol, my nose smelled VapoRub.

She complained that he’d taken a long time to allow her access; that she was an insulin-dependent diabetic who lived 45 minutes away from the pharmacy. The pharmacist, who was relieved that she’d relieved herself, repeated that the restroom wasn’t for customers (his vocal clarity now bathing in confidence). But, her argument as to why the manager had permitted her silenced him. Refusing to surrender, however, the man yelled, at times, which looked fair given the lady was shrieking throughout this conversation.

The aisle that I’d made my corner was suddenly buzzing with customers. The narratives in their murmurs were mostly divided.

Upping the ante, the lady protested that if she had fainted in the pharmacy during those ten minutes; if an ambulance had to be called in and she’d died en route to the hospital (her choking voice surgically removing any melodramatic pretentiousness); if the law enforcement then questioned the pharmacist, could he justify his decision to deny an insulin-dependent diabetic restroom access?

This terror of a hypothesis whacked a reluctant apology out of him. However, to be fair to the man, most narratives from the aisle agreed that he was not aware of her diabetes.

Now:

Who was right? Who was wrong? Restroom policy? Exception? Who deserved the exception?

I believed the lady. Imagine she’d fought with him for 30 minutes. She looked educated? Yes, she was howling.

Had she shared her insulin-dependency fact at the start, he might have responded differently. But her illness was private knowledge, rightly, or should she have revealed it?

He was following the store policy, and might be more upset with the manager than with the lady. Would the manager have patted his back had he been considerate to the lady?

A pharmacy may look like an extension to a hospital – where one can access restrooms – but it isn’t. It’s a pharmaceutical corporate from whom the lady expected a little humility.

Trademark is Duane Reade (Daily Prompt). Glow of the store (Photo Challenge).

The Bond Of Brothers

For Day 5 of my B/W Photo Challenge, here’s the proof that I’m not only a proud father but also a proud uncle.

My brother and I are two kids in the family. The elder in the pictures is his son and the younger, mine. Both were born – 5 years and 7 seas apart – on the same day (Indian Standard Time), April 20/21.  They are the Bond of Brothers.

Casual

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Shush

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Observation

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Embrace

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Camaraderie

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Great Stirrup Cay In Bahamas

We had a wonderful time at Great Stirrup Cay, which is a private, 250-acre island in Bahamas owned by Norwegian Cruise Line (NCL).

The cay has crystal clear water and soft white sand beaches. Swim, snorkel, sunbathe; there’s a mini Straw Market for shopping; midday beach-side BBQ for lunch; Hippo water slide: world’s largest inflatable water slide – 40 feet high, 175 feet long.

Lucayan Indians first inhabited the island, followed by Spanish explorers, and the British. Slave traders were active in the 19th century. The cay was used during the American Civil War; then as an American base to fight German submarines active in the Caribbean during World War II. And before NCL bought the island from an oil company, the US Air Force used it as a satellite tracking station.

Swim or snorkel beside a school of tropical fish; or get a photo taken with a waiter-in-water.

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Beach chairs may outdo the blue of the sky.204

A lifeguard’s best rock-seat

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New arrivals

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Approaching the cay

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Coconut palm – the common treeaa

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Soft white sand beaches

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The mini Straw Market

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Calm ocean breeze

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Hammock-ing relaxes

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Hippo Water Slide

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Dusk’s approaching the island224