My Yelp/Google review points:
1) My wife and I had two tattoos each, done at Hoboken Body Art over the years. We loved the place.
2) Last week, she got her third tattoo, and yesterday, I was to get my third.
3) For our first four tattoos we’d paid $80 each. We had four free touch ups but never used them, saving HBA’s ink and artists’ time.
4) Last week, J – the new/head artist – looked at the design my wife had drawn: her mom and dad’s short signatures, a musical note on either end, and a heartbeat linking them. He said he’d charge $160. Which was double what we’d paid previously for more or less the same work. Also, we’d given him print outs for the design, making his job easier. He was clearly overcharging since my wife’s tattoo was 30% smaller (as requested by her) than originally planned.
5) He said, “I’m a very famous tattoo artist. You know me.” His eyes awash with pride as he let out a squeal of laughter. I smiled without a clue about who he was. I suggested that I too would get a tattoo and we’d pay $125 each ($250 in total). I even said that for my design I was willing to forgo the symbol on either end (like the musical notes my wife had) if the total was $250. He said his final price was $300 ($150 each), and it was clearly understood that if he was charging the extra $50 we both would get the same kind of work. (One tattoo = $160, both = $300; same work.) I was not keen, but my wife had made up her mind to get pricked. It was her birthday week.
6) So, last week, she got her tattoo done. We paid him $160. I told him that I’d get mine within two weeks. He said he’d charge me $140 referring to the $300 package. All was well.
7) On Saturday, I called HBA twice within a span of 5 minutes for a time with J at 12 pm the next day (yesterday/Sunday). Both times A – the front desk manager – confirmed the appointment.
8) When we arrived at HBA at sharp 12 pm yesterday, A said that J was running late due to a Light Rail commute issue and that we would have to wait for 30 minutes. Now, we have a toddler son who accompanies us and it gets difficult when there’s a waiting period. However, as suggested by A, we went out for a walk, grabbing some coffee at Bwe Kafe, and came back half hour later. But it was not before 1 pm that J arrived. No hint of apology from him.
9) J looked at my design and said he’d charge $160 since it had a symbol on either end of the heartbeat and parents’ short signatures. I reasoned that we’d agreed on a $300 package (not $250 where I was willing to forgo those) and that I was only getting what my wife had got. $150 each. Nothing extra.
10) J didn’t remember the discussion we had seven days prior. Since A was not party to the discussion he had no clue.
11) J didn’t give me a good vibe even the previous week, appearing slightly intoxicated. He was a cry baby who kept bragging about his skills. And yesterday, he was obnoxious, rude, and unprofessional. One, he came an hour late. He said “people have to wait even at doctor’s.” Two, he wanted $320 total. From $250 to $300 to $320.
12) Why weren’t we given the appointment for 1 pm? It turned out that A had tried to reach J on Saturday, but could get hold of him only Sunday morning. If A had informed us Sunday morning not to come before 1 pm, we wouldn’t have wasted an hour.
13) J was smoking indoors in front of our child. A Big No!
14) Forget about an apology, he was accusing us of being amateurs, unprofessional, and annoying. He said he’d come all the way from his house for us and that he was being insulted; that his each hour was worth $160, completely forgetting that all of us value time. My wife and I are professionals and we can’t wait for an hour at a tattoo shop. How are we amateurs, unprofessional, and annoying?
15) A apologized to us three times; he even tried to hand a $20 bill to J for his Uber expenses. Perhaps, J wanted those $20 from us after he’d made us wait? If he hadn’t taken Uber, he wouldn’t have been at the shop before 2 pm. Apparently, A didn’t want to lose us, but J, a greedy and self-centered blockhead, wouldn’t care.
16) It’s unfortunate that our relationship with HBA has ended. They should get rid of artists like J — I say this because HBA used to have professional, well-behaved artists.
17) Appointments should be honored — it’s between HBA and the artists. No apology from J was very discourteous.
18) Such a waste of our time, energy, and the $25 we Uber-paid for commuting from Newport in Jersey City. There are so many tattoo shops nearby, but we paid the price for our HBA loyalty.
19) Three of our friends had been to HBA upon our high recommendation. Not anymore.
Now: it wasn’t that we couldn’t have paid the extra $20. In fact, we were planning to tip him. What enraged us – how odious his behavior was: last week, a trailer; yesterday, a performance.
Establishing a good vibe between a tattoo artist and his customer is crucial. If there’s a lack of respect, a customer might not trust that his artist would do a good job. Imagine, a tattoo is permanent, and nobody wants to be scarred for life. We are required to sign a consent form before the procedure, making us legally vulnerable.
I went to bed thinking everything happened for the best, convincing my wife in the same breath that she need not worry about her tattoo.